Privacy Policy for The Flying Biscuit Cafe

Last updated: May 14, 2025

Welcome to The Flying Biscuit Cafe. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders through our mobile app powered by Olo, or interact with our services online.


1. Information We Collect

1.1 Personal Data

1.2 Device & Usage Data


2. How We Use Your Information


3. Third-Party Services

3.1 Olo (Ordering Platform)

We partner with Olo to power our mobile and online ordering. Olo may process your personal data (order details, contact, and payment information) on our behalf.

3.2 Facebook Pixel

We use Facebook Pixel to track visitor behavior on our site, measure the effectiveness of our advertising campaigns, and optimize ads for you. The Pixel collects data such as page views, button clicks, and purchase events, which may be matched to your Facebook account.

3.3 Google Analytics

We use Google Analytics to understand how visitors navigate and use our website. Google Analytics collects anonymized usage data via cookies (e.g., pages visited, session duration, referral source). You can opt out by installing the Google Analytics Opt-out Browser Add-on.

3.4 ChowNow

We partner with ChowNow for in-restaurant ordering and takeout services. ChowNow may process your personal data (order details, contact, and payment information) on our behalf.

3.5 Third-Party Food Delivery Services

We partner with third-party food delivery platforms such as DoorDash, Uber Eats, and Grubhub for off-premise delivery. These partners may process your personal data (order details, contact, and delivery information) on our behalf.


4. Cookies and Tracking

We use cookies to personalize your experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings and opt out of certain tracking technologies via industry-standard opt-out mechanisms.


5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:


6. Data Security

We implement administrative, technical, and physical safeguards to protect your personal data. However, no transmission over the Internet or storage system is completely secure. Your use of our services constitutes acceptance of these risks.


7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise these rights or inquire about your data, please contact us at privacy@flyingbiscuit.com.


8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors. If you believe we have inadvertently collected such information, please contact us to have it removed.


9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our website. The “Last updated” date above indicates when this policy was most recently revised.


10. Contact Us

The Flying Biscuit Cafe
Email: webcontact@flyingbiscuit.com
Address: 1608 East Blvd Suite A, Charlotte, NC 280203